Booking, Cancellation and Travel Policy

This policy outlines the booking terms, payment conditions, cancellation rules, and responsibilities for all tours provided by China Insight Travel. By confirming a booking, you agree to the terms below.

Table Of Contents

Booking Policy
Cancellation Policy
Changes & Rescheduling
Force Majeure
Travel Responsibilities
Complaints & Disputes

Booking Policy

Booking Time	Payment Required
14+ days before departure	One-day tours: 100%
	≤5-day tours: 50% deposit
	5+ day tours: 30% deposit
Within 14 days of departure	Full payment required for all tours

Cancellation Policy

All refunds apply to payments actually made by the customer, whether a deposit, partial payment, or full payment. Refund amounts will be calculated according to the cancellation policy below, based on the amount already paid at the time of cancellation.

Multi-Day Tour Cancellation Policy

Cancellation Time	Refund Policy
15+ days before departure	100% refund of payments made, except non-refundable third-party costs already incurred.
8-14 days before departure	80% refund of payments made, except non-refundable third-party costs already incurred.
3-7 days before departure	70% refund of payments made, except non-refundable third-party costs already incurred.
48 hours-2 days before departure	30% refund of payments made, except non-refundable third-party costs already incurred.
Within 48 hours / No-show	No refund.

Day Tour Cancellation Policy

Cancellation Time	Refund Policy
72+ hours before departure	100% refund of payments made, except non-refundable third-party costs already incurred.
24-72 hours before departure	80% refund of payments made, except non-refundable third-party costs already incurred.
Within 24 hours / No-show	No refund.

One-Time Free Date Change Benefit

One free date change is available if requested 10 days or more before departure, subject to availability of guides, vehicles, hotels, attraction tickets, and local experiences.
Any fare differences or additional costs for hotels, tickets, transportation, guides, or experiences will be the customer’s responsibility.
For change requests made within 10 days of departure, we will do our best to assist, but additional charges may apply.

Transparent Cost Promise

If any non-refundable third-party costs have already been incurred, such as hotels, train tickets, flights, show tickets, real-name attraction tickets, special activities, holiday-season non-cancellable rooms, or payment/bank fees, we will clearly itemise them before processing your refund.

FAQ about refund

1. Is the refund based on the deposit or the full payment?

The refund is calculated based on the amount you have already paid to us. If you have only paid a deposit, it is based on the deposit paid. If you have paid the full balance, it is based on the total payment made. Any non-refundable third-party costs will be clearly itemised.

2. What if my visa or flight changes? Can I change the tour date?

Yes. One free date change is available if requested 7 days or more before departure, subject to guide, vehicle, hotel, ticket, and activity availability.

3. Why are some costs non-refundable?

Some hotels, real-name attraction tickets, train tickets, show tickets, or special activities may become non-refundable once booked. We promise to itemise all non-refundable costs clearly and avoid unclear deductions.

4. What advantages does your refund policy offer compared with other companies?

Our refund policy is more flexible:
One-day tours are fully refundable 72 hours in advance.
Multi-day tours are fully refundable 15 days in advance.
Cancellations 3-7 days before departure still receive a 70% refund,
And one free date change 10 days before departure is available.
Compared with many other companies, our refund policy gives customers more time and flexibility to adjust their plans, and we will always do our best to assist with any changes whenever possible.

Changes & Rescheduling

Changes to the itinerary are allowed up to 14 days before departure, subject to availability.
Minor adjustments during the trip will be supported whenever possible.
Additional costs caused by changes (such as ticket differences or hotel upgrades) will be borne by the traveller.
Rescheduling requests made within 7 days of departure may not be guaranteed.

Force Majeure

We are not liable for any changes, delays, or cancellations caused by events beyond our control, including but not limited to natural disasters, government restrictions, epidemics or public health events, and transportation disruptions.

In such cases, we will make reasonable efforts to adjust the itinerary or provide alternative solutions, but additional costs may apply.

Travel Responsibilities

Travellers are responsible for ensuring they have valid passports, visas, and required travel documents.
Travellers must comply with local laws and regulations.
We are not liable for losses caused by personal negligence, including missed flights or lost belongings.

Complaints & Disputes

Any issues during the trip should be reported immediately so we can resolve them as soon as possible.
If a complaint arises after the trip, it must be submitted in writing within 15 days after completion.
Disputes will first be resolved through friendly negotiation. If unresolved, they may be submitted to arbitration under applicable laws.

If you have any questions regarding this policy, please contact us at [email protected]