{"id":934,"date":"2026-05-02T15:25:31","date_gmt":"2026-05-02T15:25:31","guid":{"rendered":"https:\/\/chinainsighttravel.com\/?page_id=934"},"modified":"2026-05-25T08:45:59","modified_gmt":"2026-05-25T08:45:59","slug":"booking-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/chinainsighttravel.com\/ms\/booking-and-cancellation-policy\/","title":{"rendered":"Booking, Cancellation &amp; Travel Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">This policy outlines the booking terms, payment conditions, cancellation rules, and responsibilities for all tours provided by China Insight Travel. By confirming a booking, you agree to the terms below.<\/p>\n\n\n\t\t\t\t<div class=\"wp-block-uagb-table-of-contents uagb-toc__align-left uagb-toc__columns-1  uagb-block-45138217\"\n\t\t\t\t\tdata-scroll= \"1\"\n\t\t\t\t\tdata-offset= \"30\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t<div class=\"uagb-toc__wrap\">\n\t\t\t\t\t\t<div class=\"uagb-toc__title\">\n\t\t\t\t\t\t\tTable Of Contents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uagb-toc__list-wrap\">\n\t\t\t\t\t\t<ol class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#booking-policy\" class=\"uagb-toc-link__trigger\">Booking Policy<\/a><li class=\"uagb-toc__list\"><a href=\"#cancellation-policy\" class=\"uagb-toc-link__trigger\">Cancellation Policy<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#multi-day-tour-cancellation-policy\" class=\"uagb-toc-link__trigger\">Multi-Day Tour Cancellation Policy<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#day-tour-cancellation-policy\" class=\"uagb-toc-link__trigger\">Day Tour Cancellation Policy<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#one-time-free-date-change-benefit\" class=\"uagb-toc-link__trigger\">One-Time Free Date Change Benefit<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#transparent-cost-promise\" class=\"uagb-toc-link__trigger\">Transparent Cost Promise<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#faq-about-refund\" class=\"uagb-toc-link__trigger\">FAQ about refund<\/a><\/li><\/ul><\/li><li class=\"uagb-toc__list\"><a href=\"#changes-rescheduling\" class=\"uagb-toc-link__trigger\">Changes &amp; Rescheduling<\/a><li class=\"uagb-toc__list\"><a href=\"#force-majeure\" class=\"uagb-toc-link__trigger\">Force Majeure<\/a><li class=\"uagb-toc__list\"><a href=\"#travel-responsibilities\" class=\"uagb-toc-link__trigger\">Travel Responsibilities<\/a><li class=\"uagb-toc__list\"><a href=\"#complaints-disputes\" class=\"uagb-toc-link__trigger\">Complaints &amp; Disputes<\/a><\/ul><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n<h2 class=\"wp-block-heading\">Booking Policy<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Booking Time<\/strong><\/td><td><strong>Payment Required<\/strong><\/td><\/tr><tr><td rowspan=\"3\">14+ days before departure<\/td><td><strong>One-day tours:<\/strong> 100%<\/td><\/tr><tr><td><strong>\u22645-day tours: <\/strong>50% deposit<\/td><\/tr><tr><td><strong>5+ day tours:<\/strong> 30% deposit<\/td><\/tr><tr><td>Within 14 days of departure<\/td><td>Full payment required for all tours<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All refunds apply to payments actually made by the customer, whether a deposit, partial payment, or full payment. Refund amounts will be calculated according to the cancellation policy below, based on <strong>the amount already paid<\/strong> at the time of cancellation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Multi-Day Tour Cancellation Policy<\/strong><strong><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Cancellation Time<\/strong><\/td><td><strong>Refund Policy<\/strong><\/td><\/tr><tr><td>15+ days before departure<\/td><td>100% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>8-14 days before departure<\/td><td>80% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>3-7 days before departure<\/td><td>70% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>48 hours-2 days before departure<\/td><td>30% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>Within 48 hours \/ No-show<\/td><td>No refund.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Day Tour Cancellation Policy<\/strong><strong><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Cancellation Time<\/strong><\/td><td><strong>Refund Policy<\/strong><\/td><\/tr><tr><td>72+ hours before departure<\/td><td>100% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>24-72 hours before departure<\/td><td>80% refund of payments made, except non-refundable third-party costs already incurred.<\/td><\/tr><tr><td>Within 24 hours \/ No-show<\/td><td>No refund.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>One-Time Free Date Change Benefit<\/strong><strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One free date change is available if requested 10 days or more before departure, subject to availability of guides, vehicles, hotels, attraction tickets, and local experiences.<\/li>\n\n\n\n<li>Any fare differences or additional costs for hotels, tickets, transportation, guides, or experiences will be the customer\u2019s responsibility.<\/li>\n\n\n\n<li>For change requests made within 10 days of departure, we will do our best to assist, but additional charges may apply.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transparent Cost Promise<\/strong><strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If any non-refundable third-party costs have already been incurred, such as hotels, train tickets, flights, show tickets, real-name attraction tickets, special activities, holiday-season non-cancellable rooms, or payment\/bank fees, we will clearly itemise them before processing your refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FAQ about refund<\/strong><\/h3>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-ed94bb4d uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height\" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-b90997e5\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\"><strong>1.\u00a0<\/strong> <strong>Is the refund based on the deposit or the full payment?<\/strong><\/span><\/div><div class=\"uagb-faq-content\"><p>The refund is calculated<strong> based on the amount you have already paid to us<\/strong>. If you have only paid a deposit, it is based on the deposit paid. If you have paid the full balance, it is based on the total payment made. Any non-refundable third-party costs will be clearly itemised.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-6dd1fa62\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\"><strong>2.\u00a0<\/strong> <strong>What if my visa or flight changes? Can I change the tour date?<\/strong><\/span><\/div><div class=\"uagb-faq-content\"><p>Yes. <strong>One free date change<\/strong> is available<strong> if requested 7 days or more before departure<\/strong>, subject to guide, vehicle, hotel, ticket, and activity availability.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-6c26a2c6 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height\" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-26bfdaf0\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\"><strong>3.\u00a0<\/strong> <strong>Why are some costs non-refundable?<\/strong><\/span><\/div><div class=\"uagb-faq-content\"><p>Some hotels, real-name attraction tickets, train tickets, show tickets, or special activities may become non-refundable once booked. We promise to itemise all non-refundable costs clearly and avoid unclear deductions.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-47d71530\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\"><strong>4.\u00a0<\/strong> <strong>What advantages does your refund policy offer compared with other companies?<\/strong><\/span><\/div><div class=\"uagb-faq-content\"><p>Our refund policy is<strong> more flexible<\/strong>:<br><strong>One-day tours <\/strong>are fully refundable<strong> 72 hours<\/strong> in advance.<br><strong>Multi-day tours <\/strong>are fully refundable <strong>15 days <\/strong>in advance.<br><strong>Cancellations<\/strong> 3-7 days before departure still receive a 70% refund,<br>And <strong>one free date change <\/strong>10 days before departure is available.<br>Compared with many other companies, our refund policy gives customers more time and flexibility to adjust their plans, and we will always do our best to assist with any changes whenever possible.<\/p><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Changes &amp; Rescheduling<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Changes to the itinerary are allowed up to 14 days before departure, subject to availability.<\/li>\n\n\n\n<li>Minor adjustments during the trip will be supported whenever possible.<\/li>\n\n\n\n<li>Additional costs caused by changes (such as ticket differences or hotel upgrades) will be borne by the traveller.<\/li>\n\n\n\n<li>Rescheduling requests made within 7 days of departure may not be guaranteed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Force Majeure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are not liable for any changes, delays, or cancellations caused by events beyond our control, including but not limited to natural disasters, government restrictions, epidemics or public health events, and transportation disruptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, we will make reasonable efforts to adjust the itinerary or provide alternative solutions, but additional costs may apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Travel Responsibilities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Travellers are responsible for ensuring they have valid passports, visas, and required travel documents.<\/li>\n\n\n\n<li>Travellers must comply with local laws and regulations.<\/li>\n\n\n\n<li>We are not liable for losses caused by personal negligence, including missed flights or lost belongings.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints &amp; Disputes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any issues during the trip should be reported immediately so we can resolve them as soon as possible.<\/li>\n\n\n\n<li>If a complaint arises after the trip, it must be submitted in writing within 15 days after completion.<\/li>\n\n\n\n<li>Disputes will first be resolved through friendly negotiation. If unresolved, they may be submitted to arbitration under applicable laws.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding this policy, please contact us at <a href=\"mailto:info@chinainsighttravel.com\">info@chinainsighttravel.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>This policy outlines the booking terms, payment conditions, cancellation rules, and responsibilities for all tours provided by China Insight Travel.&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-934","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"cit_admin","author_link":"https:\/\/chinainsighttravel.com\/ms\/author\/cit_admin\/"},"uagb_comment_info":0,"uagb_excerpt":"This policy outlines the booking terms, payment conditions, cancellation rules, and responsibilities for all tours provided by China Insight Travel.&hellip;","_links":{"self":[{"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/pages\/934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/comments?post=934"}],"version-history":[{"count":5,"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/pages\/934\/revisions"}],"predecessor-version":[{"id":1301,"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/pages\/934\/revisions\/1301"}],"wp:attachment":[{"href":"https:\/\/chinainsighttravel.com\/ms\/wp-json\/wp\/v2\/media?parent=934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}